A professional and modern website can have an enormous impact on your business. COVID-19 pandemic showed the significance of providing excellent digital experience. Thus, all elements on your website should be not only user friendly but also have modern look. If you follow trends and constantly work on improving your website user interface and experience, this will result in increased customer trust, higher traffic and leads.
All third-party tools used on your website should be professional and modern in order not to look strange and obsolete. In Provide Support we designed a modern chat window which fits modern websites and has more available customizations than the classic one. If you are still using Provide Support's classic chat window, take a look at these reasons to see why you need to switch.
While the classic chat window is available as a pop-up only, the modern one can be either embedded or pop-up, whatever you prefer. If your customers got used to a pop-up window, you can activate this mode for the modern chat window.
However, embedded type of chat windows is used by all live chat software providers by default, and website visitors got used to this kind of chat windows and expect the same behavior from the live chat on your website.
Chat buttons that open classic chat window are always tied to a specific position within your website - header, footer, sidebar or some kind of menu. With modern chat window you can choose either to fix your chat button at a certain position in the browser (sticky chat button) or keep it integrated into your website structure.
In terms of available customizations, the classic chat window is more limited than the modern one. For the modern chat window you can take advantage of the following features:
A lot of nice new features will help to improve your customer service quality and user experience.
Website owners will enjoy new opportunities which will help to improve user experience and increase customer engagement rate.
The classic chat window will not be updated to support most of the new features and technologies.
Modern embedded chat window can be activated on the Account Settings / Chat Window Type page in your account. If you are not sure and would like to test the modern chat window before activating it for your customers, you can test it by limiting its visibility for specific IP addresses. For this you need to:
By enabling modern live chat window for your customers, you will improve your user experience and increase customer satisfaction level.