An ability to manage a big number of predefined messages helps faster set up a new account or create working space for a new employee. We offer a possibility to import and export predefined messages. If you need to transfer them to your database or a different account, you can quickly export them to a CSV file. While importing the responses you need to fill out special template of a CSV file and later import it to your account keeping the proper file structure.
While managing the account you may need to add a big number of predefined responses which are already saved in your database. For this purpose we offer an ability to import predefined responses from a CSV file. The number of responses is not limited in this case, you can add new responses for your account, departments or agents in bulk with a couple of clicks:
If you need to add the responses from your account to a database or make multiple updates in them, you can export them to a CSV file with a couple of clicks:
In case you have several accounts in our system and would like to save your time on creating predefined messages in each account separately, you can export them from one account and import to another one: