Real-time information about your live chat events is available in Reports / Realtime / Events block. Just look for
ps_live_chat_offline_message_sent events here, click the specific event to check its default parameters.
Information about live chat window loads for previous days is available at Reports / Life cycle / Engagement / Pages and screens. Look either for your account hash or name (depending on the chat button code used on your website) here.
Information about live chat window loads for previous days is available at Reports / Life cycle / Engagement / Events. Click either
ps_live_chat_offline_message_sent event here to check the detailed event data: geographical distribution, events number per day, demographics data, etc.
You may also check our detailed instructions on setting up live chat and GA4 direct integration and live chat and GA4 integration via GTM.
You may want to see traffic sources for visitors who initiated chats. This means that you would need to set up cross-domain tracking in your GA property as visitors are moving from your domain to chat window domain providesupport.com and backwards. We've already done everything possible from our side to make this working. But one adjustment can be done from your side only: you need to add your own domain and our domain providesupport.com to referral traffic exclusions in your GA property settings
Please use the following instruction to exclude domains from referral traffic: https://support.google.com/analytics/answer/2795830?hl=en
If you use direct link to chat, you will need to pass _ga cookie value from your website to chat window. For this just add the cookie name and value to direct chat link as a parameter.